Due to numerous social platforms, messaging apps and file sharing systems, we require email correspondences to maintain simplicity, organization, and workflow.

Allow a minimum 2-3 business days for a response to any RFI.

HYBRID WORK

Our staff continue to work in a hybrid environment.

If you don't find us in the office, rest assured that we're still hard at work, just from a different location.

EMAIL COMMUNICAITONS

Email communication is the required communication method. Include written lists, image/pdf markups for most efficient correspondence.

Received Emails exceeding (1) per day and any progress email update over (1) per week are subject to be invoiced at hourly rates.

All email must include your name, email, Project name (if applicable) and specific message to receive any reply.

If Client has trouble accessing email, we recommend setting up a free Google or Microsoft account to allow more fluid access.

DELIVERABLES

All deliverables will be submitted via shared link to email address.

Contact your email service to ensure receipt of shared links and attachments.

Files will be compiled into PDF format and cannot be separated.

Client should invest in a PDF editing software to markup or modify the pdf.

TEXTING

Although texting is convenient, it creates major distractions leading to a loss of productivity and increases the likelihood of errors.

Texts directed outside the main phone line, including employee cell phones, are likely to be ignored, forgotten, lost, deleted, and will not be guaranteed to be incorporated into your project because we may not be able to review, track, or organize this information.

PHONE

Calls, texts, and voicemail must be directed to the main phone line 248-886-4460 so all our staff can access.

Allow 24-48 hours for a reply to any Email or Phone call.

Text, verbal calls, or voicemails directed outside the main phone line, including employee cell phones, are likely to be ignored, forgotten, lost, deleted, and will not be guaranteed to be incorporated into your project because we may not be able to review, track, or organize this information.

Voice messages should only be left on the main phone line and must include your name, email, Project name (if applicable) and specific message to receive any reply.

Phone calls over (15) Minutes, Conference Calls, and more than (1) Phone call per day is subject to be invoiced at hourly rates.

Meetings will be invoiced at hourly rates unless noted otherwise in the SERVICE AGREEMENT.

Our software and files require enormous amounts of data and computers to process.

Virtual meetings or in-office meetings are recommended when discussing your Project as we can have faster access to our resources.

We can screen share or present on our large monitor.

Meetings include:

• Conference calls, Phone calls, Virtual meetings over (15) minutes

• Meetings outside the office (i.e., The Client’s offices, Municipal Offices, Site/Field visits, etc.)

• Municipal planning meetings, zoning meetings. (In-person or virtual)

• In-office meetings more than (1) hour.

DELIVERY:

Invoices will be sent via email.

CARD PAYMENT:

Use the ‘PAY INVOICE’ button on electronic invoices to pay by Bank Transfer or Credit Card.

A 3% Card Processing fee will apply to all Card Payments.

CHECK PAYMENT:

Mail a check payable to ‘BIGGdesigns, LLC’ to the office address.

LATE FEE:

1.5% fee will be applied to remaining balance monthly with a 30-day grace period. (or the maximum percentage allowed by law, whichever is the lesser).

PRE-PAYMENT:

Pre-payment of each Service is required prior to starting any work or Phase.

30% of the total fee may be provided in lieu of pre-payment of service.

Fees not included in the Service Agreement shall be charged per Service List and Terms and Conditions.

Refer to the Service List for full descriptions and reimbursable fees.

Fees may be revised if the Approved Scope of Work changes after start of Project.

Plans will not be released to authority, owner, or contractors until all invoices are paid to date.

REIMBURSIBLE

We prefer to provide upfront Lump Sum Service Fee Estimates. However Hourly rates may be provided as follows:

$150.00 PER HOUR

$950.00 PER DAY

PRE-DESIGN SERVICES